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Frequently Asked Questions

Battery systems · Questions & answersMeet Nexus ↗
Frequently asked questions

Clear answers.
Confident next steps.

From choosing a battery pack to planning your next build, find answers about customization, integration, charging and working with Nexus Battery Systems.

Built around your application. Confirmed for your configuration.20 useful answers
01 / FAQ

Choosing and customizing a pack

From your first specification to the final fit.

Can you build a custom battery pack?

Yes. We review custom lithium-ion battery requirements, including cell configuration, pack layout, connectors and battery-management needs. Send your application, electrical requirements, available space and quantity so we can evaluate the build.

What information should I include in a quote request?

Include your application, required voltage and capacity, continuous and peak current requirements, quantity, maximum dimensions, preferred cells, connectors, cable lengths, BMS requirements and desired delivery date. Drawings or CAD files are helpful.

Can I customize cable length, wire exit location or connectors?

Yes. We can accommodate custom cable lengths, connector choices and wire routing. Please specify these requirements before ordering so we can confirm the configuration and quote any changes.

Can you change the pack’s shape to fit my enclosure?

We can evaluate alternative cell layouts and packaging arrangements. Send a dimensioned drawing or CAD model of the available space, including room for the BMS, connectors and cable routing.

Can I request a mechanical drawing or CAD model?

Yes. Contact us with the pack model and intended configuration. We can provide technical drawings for integration review; tell us if you need a particular file format.

Do published dimensions and weight include everything?

Please confirm the finished dimensions and weight for your selected configuration before finalizing your enclosure. BMS selection, connectors, wiring and packaging can affect the completed assembly.

How do I confirm compatibility with my equipment?

Send your equipment’s voltage requirements, continuous and peak current draw, connector details, charging arrangement and available space. We’ll review the proposed pack against those requirements rather than assume compatibility from voltage or connector appearance alone.

02 / FAQ

BMS, charging and performance

Confirm the complete configuration before integration.

Does every pack include a BMS?

Do not assume a BMS is included. Standard packs may be supplied with balance leads for use with an external BMS, while integrated BMS options are available for custom/OEM builds. Confirm what is included in your selected configuration.

Can you supply a specific BMS or communication interface?

We can evaluate customer-specified BMS options and communication requirements. Please provide the model or required functions, current rating, interface and available mounting space so we can check suitability and sourcing.

What protection features will my battery have?

Protection depends on the selected BMS and system configuration. Let us know your charge and discharge protection, temperature-monitoring and balancing requirements so the agreed build specifies the appropriate features.

Which charger should I use?

Charger selection depends on the pack’s cell configuration and BMS arrangement. See our recommended-chargers page, or contact us with your exact pack configuration before purchasing a charger.

Is the cell-based current rating the same as the finished pack’s usable current?

Not necessarily. Practical pack limits also depend on wiring, connectors and the selected BMS. Send your continuous and peak load requirements so we can confirm an appropriate configured pack.

Can you guarantee runtime or flight time?

Runtime depends on the complete application and operating conditions. We cannot determine flight time from battery capacity alone. Share your load profile and system requirements, and validate performance in the intended application.

03 / FAQ

Ordering, production and delivery

Plan your build around confirmed project requirements.

Are packs made to order, and how long does production take?

Our packs are made to order. Timing depends on configuration, quantity, component availability and the current production backlog. Contact us for a current estimate, and distinguish the production/dispatch date from shipping transit time.

Can you meet an urgent deadline?

Tell us the quantity, exact configuration, delivery destination and required arrival date before ordering. We’ll check component availability and production options before confirming whether the deadline is achievable.

Can I get a formal quote or PDF invoice?

Yes. Contact us with the configuration, quantity and any procurement requirements. Let us know if you need a PDF quote or invoice rather than an online payment link.

04 / FAQ

Working with Nexus

Prototypes, documentation and specialist services.

Is there a minimum order quantity?

Small prototype orders are welcome. Contact us with the configuration and quantity so we can confirm availability and prepare a quote.

Can you work under an NDA?

Yes. We can review an NDA before receiving confidential project drawings or specifications. Contact us to arrange the documentation before sharing sensitive design information.

Can you provide international shipping and transport documentation?

Contact us with the destination, exact pack configuration and quantity so we can confirm shipping options and applicable documentation. Do not assume a pack has a UN38.3 test summary or is approved for passenger-air travel; confirm the specific pack’s status before ordering or traveling.

Do you offer cell-tab welding services?

We can review cell-tab welding requests. Send the cell models, quantities, tab drawings or dimensions, and whether you intend to supply the cells so we can evaluate the work and prepare a quote.

05 / Let’s build something

Have a different question?

Tell us about your application and the configuration you’re considering. Our team can help you work through the details before you order.

Talk to Nexus.

Have your electrical requirements, available space and quantity ready to share.

Contact our team